At present there is no booking or service fee for bookings made on line on www.flyuia.com. A Service Fee will apply for all bookings made via airline ticket offices, travel agents and online travel agents.

No, at present we only accept payment using the following cards: American Express, Mastercard, Visa Electron, Visa Credit Card and UK debit cards.

Check with the Embassy or consulate of the country of destination for the required travel documents.

It is possible to reserve a flight that departs from a country other than where you reside provided you book online on www.flyuia.com. The fare will be converted into your credit card billing currency by your credit card issuer.

Yes, it is possible to check the latest information regarding the departure and arrival of flights by following the links to airport live flight information.

Yes, it is possible to charter a UIA Boeing 737 for up to 160 passengers on either an ad-hoc or series basis. Contact our Charter Department for a quotation.

Yes, all medicines for the entire duration of travel may be carried in hand luggage provided that the prescription is in your name.

Please click on this link for information on travel with pets.

Use of a laptop is permitted during the flight when the "Fasten seat belt" sign is switched off, i.e. not during take-off and landing periods. The laptop also has to be switched off when requested by the crew.

In general, there should be no objection to travelling by air during pregnancy. Nevertheless, it would be a good idea to consult your physician, midwife or obstetrician first. Up to 28 weeks Ukraine International Airlines will carry pregnant women without a doctor's certificate but the woman may be asked to sign an indemnity form confirming that they are less than 28 weeks pregnant. 28 to 36 weeks Ukraine International Airlines requires a doctor's certificate confirming that the passenger is fit to fly and specifying the date that the baby is due and this certificate must be produced at check-in. 36 weeks and over Ukraine International Airlines will not carry women during this period of pregnancy under any circumstances. It is the responsibility of pregnant women to advise Ukraine International Airlines of their condition at the time the reservation is being made. If the reservation is made online please contact us quoting the booking reference

UIA does offer student fares and youth fares on certain routes but these must be purchased through UIA offices or a travel agent because we require proof of eligibility such as passport or student ID.

We do recommend that you have a travel insurance policy that may help you recover cancellation fees in the event of illness, etc. We suggest that you contact your travel agent or insurance broker to ensure that you buy a policy that is appropriate to your situation.

You If you are booking online your flight will be on UIA or one of its code-share partners. If your flight is operated by another airline this will be indicated during the booking process.

UIA serves peanuts as snacks and there may be traces of peanuts in food products served onboard.

Special baggage can be transported on most UIA flights based on request and availability. Please click here to contact a UIA office

UIA operates Boeing 737-300; 737-400 and 737-500 aircraft.

To book a return fare online you must return from the same airport. However, it is possible to make two separate one-way reservations and pay two one-way fares in order to make a ‘Multi City’ booking.

No. The Confirmation Page contains the full information about payment. Please contact your bank to ask a statement of your account.

You can arrange travel insurance through an insurance broker or travel agent.

The fare conditions will be displayed as each fare type is selected and a summary will be included on the Confirmation Page and on the e-ticket confirmation.

If there is a problem during the reservation process or for some reason your credit card is declined you will normally see an error message and be instructed to start again. Unless you receive a confirmation e-mail with a 5 character Booking Reference (Example: R6TH5) you have no reservation and your credit card will not be debited.

You Flying is commonly recognized as being the safest mode of transport. UIA has been awarded the IOSA -The IATA Operational Safety Audit certificate.

Follow the links to our timetable where you can display the information or download the timetable in Excel format.

No, cookies have to be enabled in order to use the UIA booking engine site, www.flyuia.com

Passengers will be served a complimentary snack or meal appropriate to the time of day and the length of the flights. We will also offer special meals for passengers with special dietary requirements. We can offer you vegetarian, Moslem, kosher, diabetic, fat or salt-free meals, as well as for children and babies, etc. Please specify your preference when making reservations and not less than 48 hours before departure.
If you change your reservation, we advise you to remind your travel agent or UIA reservation service that you have ordered a special meal.

Like most airlines all UIA flights are non-smoking flights.

Lounge access is available to business class passengers and selected Panorama Club members.

You can make a reservation for up to five passengers on our website, www.flyuia.com website. If you wish to make a reservation for six or more people please contact your local UIA office or travel agent.

For a list of destinations, please see our route map.

It is currently not possible to make changes online. Please check the fare conditions before attempting to make a change or cancellation. Please use our contact us service to request a date change.

At present it's not possible to cancel online. To avoid possible 'No Show' fees please cancel your ticket advance, click here.

If you book online you will be issued with an 'e-ticket' which is automatically sent to you by e-mail 2-3 minutes after you have completed your booking. Simply show a print out of this e-mail for check-in purposes. Provided there seats available it is possible to make an online booking up to two hours up to departure.

Whether you can get a refund depends on the conditions that apply to your fare. If you booked online please contact us for information on the cancellation conditions attached to your fare.

Whether or not you can make a change in your ticket depends on the fare conditions that apply; a summary of the fare conditions are displayed during the online booking process; generally the lowest fares have strict conditions with regards to date changes and cancellations. If you do need to change a reservation please do so at least 24 hrs before departure.

When flying with UIA or one of its code share partners, you do not need to reconfirm your flight.

If your booking is successful a Confirmation Page will be displayed and within 2-3 minutes you will receive an e-mail receipt and e-ticket. If you have any questions please contact us.

If you did not receive a booking confirmation, contact BookingHelp

The price of your ticket is composed of the flight fare, the airport taxes and any surcharges. Remember, when you compare air fares you should compare the total costs and not only the flight fare. Flights involving a change of flight will incur extra airport taxes and therefore direct flights are usually less expensive.

Yes, there is no difference between a paper ticket and an e-ticket for the check-in process.

Payment method options: MasterCard, Visa Electron, VISA, UK debit cards and American Express.

We use the latest technologies to ensure the security and safety of all your transactions at flyuia.com. To ensure the security of your credit card information when you book flights through flyUIA.com, we use the latest Secure Socket Layer (SSL) technology. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when confirming your booking and your credit card and other personal details will be protected by this technology. If you are restricted by the capabilities of your browser then you can use the non-secure mode, but we recommend that you upgrade to the latest version of any browser to allow you peace of mind during any further transactions Credit card sales are processed by BIBIT Payment Systems, part of the Royal Bank of Scotland Group.

If you saw the Confirmation Page displayed but you have not received the e-ticket it may be because you entered an incorrect e-mail address. If you do not receive a confirmation by e-mail within one hour after completion of your booking, please contact Booking Help

At the security checkpoints, all hand luggage goes through a scanner on a conveyer belt. At this point your hand luggage is also checked for liquids. You must present all liquids separately when your hand luggage is checked. Your transparent plastic bag must be closed, and your containers of liquids must fit in it comfortably. Coats, jackets and large electrical appliances such as laptops must also be presented separately for inspection.

Your e-ticket Confirmation Receipt that you will receive by e-mail is proof of payment and is generally accepted by official organisations as proof.

At present it's not possible to make seat selections or print an advance booking pass for online bookings.

A Passenger Name Record (PNR) is a 5-characther reference number generated by our reservation system that contains all the information required for the entire itinerary.

Upon completing the online booking process, the last step is the confirmation page showing a 5-character Booking Reference number. Normally within 2-3 minutes you will receive an e-ticket Confirmation and Receipt to the e-mail address you entered as you made the booking.

E-tickets can be booked in exactly the same way as paper tickets: through www.flyuia.com, our call centres, or a travel agent. When booking a regular fare online, an e-ticket will be issued automatically

As your reservation was made through a travel agency, all requests, inquiries and changes before departure should be directed to the travel agency where you purchased your ticket.

The lowest fares are normally offered on flights at off-peak times such as mid-week or during off-peak times of the year. Our online booking facility will display available flights before and after the dates you selected. You also have the option of searching for the lowest fares by scrolling through earlier or later dates

Further information about children travelling can be found elsewhere on this website. Please note it is not possible to make an online booking for an unaccompanied child.

Your credit card will be charged when you receive your e-ticket Confirmation Receipt

You will be eligible for an upgrade (for which you will pay an additional amount) depending on the conditions that apply to the fare. For details contact us.

Your credit card may be refused for a number of reasons such as a typing error; a technical error or a lack of available funds. UIA have no information regarding your financial status.

If none of these payment options is suitable for you, we recommend that you book your flight directly with a UIA office or with a travel agent who accepts cash payments.

Whether a ticket can be changed depends on the conditions that apply to it. Please contact us and we will advise you of the options.

Yes, you can still do your shopping, including duty-free shopping, at EU airports after passport control. Liquids and gels that you buy after the ticket and/or passport control will be packed and sealed for you as necessary by the shop. The seal is valid for one day. If you must change to another plane, you may not break the seal until you reach your final destination.

An e-ticket is the electronic version of the conventional paper ticket. It is an electronic record kept in a computer database that is used instead of a printed paper ticket.

At present there is no booking fee is applicable to reservations made online at www.flyuia.com

The number of seats allocated to each fare type is limited and it’s possible that the fare that you first saw is no longer available. Generally the lowest fares are available to people who book well in advance.

You can find the General Conditions of Carriage via this link.

On a Visa and MasterCard, the security code (CVV code) is located on the rear of the card and is made up of the last three digits of the number. On an American Express card, the four digit number (CID code) is printed on the front of the card to the right and above the embossed fifteen digit card number.

If you are travelling to Ukraine we recommend our partner tour operator, Panorama Tours. Hotel reservations services are offered by Octopus Travel. Choose from over 23,000 discounted hotels worldwide. With a range of hotels from budget to luxury, large chain hotels to boutique properties, there’s something for everyone.

UIA constantly reviews the Fuel Surcharge based on fuel costs throughout the route network and international currency exchange rates. Once you book and pay for your ticket the price will not normally increase.

A summary of the fare conditions will be displayed during the selection process on Page 2 and before you confirm your selection. When you finalise your reservation and authorise payment you will be asked if you accept the fare conditions, and the conditions of carriage.

One adult passenger can travel with up to two infants. The fare charged for the first infant will be the infant fare whilst the fare charged for the second infant accompanying the same adult will be the child fare. A confirmed seat will be required for at least one of these infants.

There are several taxes on airline tickets including airport taxes, security charges and fuel surcharges. The amount of the airport tax depends on your departing airport as well as your destination. Because taxes are incurred in difference country's they change from time to time due to currency fluctuations.

No. There are formal procedures required for a child to travel without an adult and therefore you must make a booking with a UIA office or travel agent.

For information on personal data please click on our Privacy Policy statement.

Because of privacy and security regulations UIA cannot provide information on passengers.

Yes, babies under two years of age always travel at a reduced fare but are not given a separate seat onboard

When you arrive on Ukraine International Airlines you can rent a car at special rates from our partners, Hertz. There are rental locations at airports in Ukraine such as Kiev, Lvov, Simferopol and Odessa and all UIA destinations in Europe, Georgia, Kuwait and Dubai.

What you should do depends on the kind of error message you got. The problem might be that the connection speed is too slow or that the server is dealing with a heavy load at that time. In this case, you could try at a later time.

Please select another language on top of the page. The complete web site is available in English, Ukrainian and Russian languages while the online booking engine is also available in French, German, Italian and Spanish.

The carrier’s liability can be found in the Conditions of Contract

Unsubscribing from the newsletter can be done online.

Your baggage allowance depends on your routing and class of travel. If you are booking online with www.flyuia.com your allowances will be displayed as part of the 'Fare Conditions' section and will be printed on your e-mail Confirmation Receipt. For general information on baggage please click on this link

Click here for information on UIA’s hand baggage regulations.

To allow you ample time to check in, pass immigration, undergo security check(s) and reach your gate before boarding time, we advise you to be at the airport at least 120-180 minutes before departure. Please note that check-in finishes 40 minutes before departure and you will not be permitted to travel if you check in late.
If you fail to check in by the pre-announced flight closing time, we reserve the right to cancel your reservation and to deny boarding. Please note that if you fail to check in on time you will not be eligible for Denied Boarding Compensation.

You are not permitted to consume alcoholic beverages that you brought with you on board. You are also permitted to bring baby food and medication that you need during the flight. You may be asked for proof that you need these items.

Click read more for items that are prohibited.

You are allowed to use your personal cellular phone on board when the aircraft is parked and at least one door is open. In addition, the Captain may allow the use of personal cellular phones during lengthy delays on the ground, even when doors are closed.

We offer a complimentary assortment of hot and cold beverages (alcoholic and non-alcoholic)

Electronic equipment with an aerial must be turned off from the moment you board the plane and during the flight. Electronic equipment without an aerial, such as CD/DVD/MP3 players, laptops or electronic games can be used during the flight and when the plane is on the ground. As soon as the ‘fasten seatbelt’ sign comes on (during take-off and landing and sometimes during the flight) all your electronic equipment must be turned off and put away.

Business Class passengers are offered a choice of international newspapers such as the FT or International Herald Tribune and a selection of Ukrainian newspapers and magazines.
A limited number of newspapers are available for Economy Class passengers.

For details of our latest Sky Shop offering and prices please click on link to Kiev Duty Free.

You must report damaged or lost luggage immediately at the airport upon arrival and complete a Property Irregularity Report –PIR.
Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department- click on this link for more information. If you have a travel insurance policy, you can submit your claim to your insurance company along with the PIR Form.

You can check the status of delayed baggage online by following the ‘Baggage Tracing’ link on www.flyuia.com. Alternatively, you can contact us by phone using the telephone number listed on the PIR form.

Damaged items should be reported to and viewed by the Airport Baggage Service Office immediately upon arrival. Requests for financial compensation for costs incurred as a result of lost or damaged luggage can be submitted to the UIA Customer Relations Department- (link to 3.9.1 Customer Relations Feedback) click on this link for more information. If you have a travel insurance policy, you can submit your claim to your insurance company along with the report form you received from UIA.

This service is currently not an option; luggage that has been delayed must be reported at the arrival airport immediately and before you leave the baggage claim area. However, you can check the status of your missing luggage online and download a baggage information form.

PIN-code is your Personal Identification Number, which you need to access your account via Internet. PIN-code is sent to a member with the confirmation letter via e-mail. If you forgot your PIN-code – click here and you will get one via e-mail. Alternatively, you may contact Panorama Club office.

Please contact the Panorama Club office to re-issue your membership card.

For the automated tracking of your flights you should quote your Panorama Club membership number when making a reservation and present your membership card at the check-in desk before departure, this also applies to partner airlines.

Please note: If you take a flight with our partner Austrian Airlines, make sure to fax/mail a copy of the ticket and boarding passes to the Panorama Club office for mileage crediting.

Please retain the originals of your tickets/boarding passes and mail them (or fax a copy) to the Panorama Club office for mileage crediting.
You can claim miles to be retroactively credited on your account for up to 6 months following the flight concerned.

No, you cannot transfer your miles, either to another Panorama Club account or to another frequent flyer program. Miles of two or three accounts cannot be combined. However, you can transfer/issue your award to any person of your choice.

An e-Voucher code is a series of letters and/or numerals, which allows the user to receive some type of discount off of our published fares.

The e-Voucher Code box is located towards the bottom of the ‘Book Flight’ panel on the left side of the Home Page

Promotion Codes are not available for purchase and are issued by Ukraine International Airlines for specific promotions. Shops, mobile phone companies, banks and other businesses use UIA e-Vouchers to reward their customers with discounted air travel.

There is no minimum fare but if the value of the e-Voucher exceeds the value of the Fare or Total to Pay, there is no refund or credit.

That depends on the Fare Type rules that are displayed on Page 2 of the booking process. Normal cancellation fees; administrative fees and change fees apply to fares booked using an e-Voucher.

Some e-Vouchers permit Children and Infants to be booked together with an accompanying Adult. If your voucher is valid only for Adults you must make a separate booking on-line to cover Children and Infants. NOTE: Unaccompanied children cannot be booked online and the ratio of Adults to Infants is strictly controlled.

The e-Voucher is valid for a specific number of passengers (check your e-voucher for details) and every passenger using the e-Voucher receives the same discount.

When click the ‘SEARCH FOR FLIGHTS’ button on the home page the next page will display flight options. Click on the flights that you wish to book and the fare will be displayed in the ‘Fare Details’ box on the right side. If your e-Voucher discount applies to the flights you have selected the discount will be displayed. Your e-Voucher may not be valid on every flight/date combination so try different dates if your first choice is not available.

No, all reservations applying an e-Voucher to the fare are 'Instant Purchase' for online bookings on www.flyuia.com only.

That depends on the type of e-Voucher you were provided. Please refer to the information you received with your e-Voucher.

Normally e-Vouchers can be used only on Ukraine International Airlines operated scheduled flights with 3-digit flight numbers. However, there are exceptions- please refer to the conditions of your e-Voucher.